Shipping and Return Policy
- USPS 2-3 Priority Shipping: Usually 1-3 business days after an order is placed.
- Orders that qualify for free ground shipping will be shipped via UPS Ground.
- If you need express shipping, please message us via the Contact page.
- Please double-check that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed. However, if we can make updates on your behalf, please note that these changes will not be reflected in your shipping confirmation email.
- Once shipped, an order tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages. We offer package protection at checkout for an additional fee, so if your package is stolen, lost, or damaged, you are fully insured.
- You should receive a shipping notification with tracking information once your order is sent.
We will collect and remit sales tax for states as required by law. We do not impose sales tax on orders shipped to states that we do not have a nexus.
Refunds and Exchanges
At the Wholistic Body Odyssey LLC., all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within seven days of delivery.
You may return your unused product within 14 days of purchase. The buyer is responsible for the shipping cost of all return items. We are not doing exchanges at this time.
In the event the package is damaged during shipping, you may return your unused candle(s) for a full refund of your purchase price, less shipping, and handling within 14 days of delivery. Please use the Contact page to contact us or send your message to Wholisticbodyodyssey@gmail.com for any questions.